Enhancements to My Aged Care

The Australian Government is investing $20 million to improve My Aged Care. The enhancements to be applied have been identified through detailed co-design.


The Government has also committed $2.8 million to scope future investment to keep pace with the increasing demands of an ageing population. The funding will be used to scope possible improvements for all My Aged Care users, in consultation with:

  • consumers
  • the sector
  • delivery partners.


Proposed enhancements

The department conducted co-design with the sector in late 2016 and a number of system changes were implemented in July 2017. The new funding will allow for more of the issues identified to be addressed.


The proposed enhancements will focus on:

  • streamlining the assessment process for older people, improving their experience by enabling more assessments to be completed and more quickly
  • supporting health professionals, including general practitioners, to start making referrals to My Aged Care directly from their client management systems - a necessary first step in greater integration with health information
  • improving processes and systems for clients in rural and remote areas to improve timeliness of assessment.


Next steps

The department will continue to consult with the aged care sector and consumers as the proposed initiatives progress. Workshops are expected to take place in December and February in preparation for releases in 2018.


My Aged Care Gateway Release 10 in December 2017 will deliver the first block of enhancements to address issues related to home care packages.


2 November 2017.