Aged care bulletin September 2017 quarter

The Aged Care Complaints Commissioner has recently made September quarterly complaints data available to the public.

 

Complaints overview (by state where service is provided): September 2017 quarter are shown below.

 

Complaints received and complaints finalised

Contact type

NSW

VIC

QLD

SA

WA

TAS

ACT

NT

Total

Complaints received

421

345

303

106

48

24

21

11

1,286

Complaints finalised

437

351

329

111

73

23

23

11

1,358

 

Complaints received, by care type

Care type

NSW

VIC

QLD

SA

WA

TAS

ACT

NT

Total

Residential

300

274

227

89

36

16

10

7

959

Help at home

125

67

75

15

13

8

10

4

317

Flexible & Community care

1

4

2

2

1

10

Total

426

345

304

106

49

24

21

11

1,286

 

Detailed contacts: September quarter 2016 – September 2017 quarter

 

Lodge an aged care complaint at https://www.agedcarecomplaints.gov.au/

 

13 January 2018.