New Aged Care Quality and Safety Commission

The Australian Government will establish a new national independent Aged Care Quality and Safety Commission and increase transparency through a publically available rating against quality standards.


At the heart of the latest reforms, aged care regulation, compliance and complaints handling will be brought together in a new and independent Aged Care Quality and Safety Commission.


The establishment of the Commission is in response to the Carnell-Paterson review into failures at South Australian’s Oakden Older Persons Mental Health Service. The Review found that the current aged care regulatory framework is fragmented and does not adequately provide the assurance the community expects.


Minister for Aged Care Ken Wyatt said, “The unified new Commission will be a responsive, one-stop shop to prevent failures, highlight quality concerns and have them quickly rectified.


“Importantly, the new Commission will give senior Australians and their loved ones a single point of contact when they need help in dealing with claims of sub-standard care.


“Risks to senior Australians will be investigated promptly and care failures identified faster.”


The new Commission will start from 1 January 2019 and will bring together the functions of the Australian Aged Care Quality Agency, that Aged Care Complaints Commissioner and the aged care regulatory functions of the Department of Health.


A new Chief Clinical Advisor will provide advice to the Commission, particularly on complex clinical matters.


Additional Government quality reforms will include:

  • Developing options, in consultation with the aged care sector, for a Serious Incident Response Scheme to ensure the right systems are in place to identify an incident and prevent it from occurring again
  • A performance rating against quality standards
  • A user-friendly provider comparison tool on the My Aged Care website.


18 April 2018.