Key support services for older people across Victoria during the COVID-19 lockdown

Older Persons Advocacy Network, is encouraging older people, their families and carers to utilise support services during lockdown periods and the ongoing COVID-19 pandemic.


OPAN CEO, Craig Gear said the impact of the ongoing pandemic continues to be particularly devastating for older people across Australia who are living in their own homes.


“It is vital we ensure older people receiving aged care services at home are supported and continue to be connected to their families and friends during lockdown periods,” he said.


“Services to assist older people to access food, address concerns they might have about their home care, seek information about COVID-19 restrictions and counselling for grief and trauma are available.


“We encourage older people, their families and carers to seek out those services and ask for help.


“Our key message to older people, their families and carers is we are here to help.”


Elder Rights Advocacy provides free, independent and confidential support to older people across Victoria and is the state member of OPAN.


“We’ve heard from older people across Victoria who are uncertain how the lockdown could affect their home care services and that can lead to further stress in an already challenging period,” Elder Rights Advocacy CEO Philippa Campbell said.


“Our team of aged care advocates are on hand across the state to provide support, information and advice to older people about their home care, as we have done for decades.


“We can provide free advice, talk through home care concerns, inform older people of their rights and ensure they have the right supports in place during the lockdown and into the future.”


Supports for older people across Victoria


Elder Rights Advocacy – 1800 700 600

  • Discuss your home care service concerns
  • Answer your questions about home care during COVID-19
  • Review your support services and discuss alternatives
  • Learn about your aged care rights.


Call Elder Rights Advocacy on 1800 700 600 for free, independent and confidential aged care support relating to issues or concerns about aged care services received at home.


Older Persons COVID-19 Support Line – 1800 171 866

  • Support for older people, their family members and carers
  • Speak to someone if you feel lonely or worried about the COVID-19 pandemic
  • Are living with dementia or the older person you care for is living with dementia
  • Want to know about the COVID-19 restrictions and how they apply
  • Want to arrange a wellbeing check for yourself or someone else.


Non-English speakers can call the Translating and Interpreting Service on 131 450, request an interpreter and quote 1800 171 866 to be connected.


My Aged Care Assistance – 1800 200 422

  • Grocery supply box
  • Meal delivery assistance


Call 1800 200 422 to speak to a My Aged Care Centre agent


Aged Care COVID-19 Grief and Bereavement – 1800 222 200

  • Support
  • Counselling
  • Information.


Contact the Australian Centre for Grief and Bereavement on 1800 222 200 if you're experiencing grief, loss or bereavement due to COVID-19. Support is offered in several languages, or call the Translating and Interpreting Service on 131 450, request an interpreter and quote 1800 222 200 to be connected.


21 July 2021.