New service to support aged care providers

Home and residential aged care providers will develop coordinated workforce planning approaches under a new Australian Government service aimed at ensuring quality levels of personalised care.


Minister for Senior Australians and Aged Care Services, Richard Colbeck, launched the Workforce Advisory Service on 11 October which will support aged care providers in attracting, retaining and skilling their workforce.


The independent, free and confidential service will assist aged care providers to be reform ready helping to develop coordinated service-level workforce training and skills plans, and leverage supports available across the sector to increase the skills of the workforce.


Mr Colbeck said, “It will help aged care workers to acquire qualifications and training which will enhance their skills and knowledge and improve their career opportunities. It will support providers to implement workforce planning into business-as-usual.”


The workforce planning advice will be tailored to individual service needs and could include recommendations for widening the search for new workers.


Mr Colbeck said aged care service delivery was becoming increasingly complex as people live longer with more chronic and complex conditions.


“This requires aged care providers to employ a larger workforce with more specialised skills and knowledge to be able to deliver consumer directed care to meet the diverse needs of senior Australians.” he said.


Establishing the Workforce Advisory Service is another response to the Royal Commission into Aged Care Quality and Safety, which recommended funding for education and training to improve the quality of care and aligns with broader Government priorities to increase workforce skills and capabilities.


The service, provided by PricewaterhouseCoopers, is funded under a $5.9 million expansion of the Government’s Business Advisory Service, and advisors will use best practice guidance from industry while working with providers.


Mr Colbeck said the Government will continue to work with the Aged Care Workforce Industry Council to provide workforce planning support to the nation’s aged care providers.


More information about the service is available at


13 October 2021.